Nimas - Cisco Collaboration Infrastructure Solutions

Transform Your Cisco Collaboration Infrastructure

Nimas delivers enterprise-grade modules that seamlessly integrate with your Cisco environment, providing advanced functionality, deep insights, and operational excellence for modern communication needs.

7+ Powerful Modules

100% Cisco Compatible

24/7 Monitoring & Support

Our Comprehensive Module Suite

Each Nimas module is designed to solve specific business challenges while integrating seamlessly with your Cisco collaboration infrastructure.

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Call Recording

Enterprise-grade call recording solution designed for compliance, quality assurance, and training purposes.

Ideal for regulated industries, service desks, and training departments seeking crystal-clear audio archives and actionable coaching insights.

Automatic Recording: Capture all calls automatically with flexible recording policies
On-Demand Recording: Agent-initiated recording for specific interactions
Secure Storage: Encrypted storage with configurable retention policies
Advanced Search: Quickly locate recordings by date, agent, extension, or caller ID
Compliance Ready: Meet regulatory requirements (PCI-DSS, GDPR, HIPAA)
Quality Monitoring: Built-in tools for supervisor review and agent coaching

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Call Accounting & Billing

Comprehensive call accounting system for detailed usage tracking, cost analysis, and automated billing.

Designed for finance teams, service providers, and shared-service centers that demand transparent cost management and automated billing cycles.

Real-Time CDR Processing: Instant call detail record analysis and reporting
Cost Allocation: Assign costs to departments, projects, or clients
Customizable Rate Plans: Flexible pricing structures for different call types
Automated Billing: Generate invoices automatically based on usage
Budget Management: Set spending limits and receive alerts
Detailed Reports: Comprehensive analytics on call patterns and costs

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Call Center Wallboard & Dashboard

Real-time visualization platform for contact center operations with customizable dashboards and wallboards.

Perfect for operations leaders who need live visibility into queue performance, agent productivity, and SLA adherence across sites.

Live Metrics Display: Real-time queue statistics, agent status, and SLA performance
Customizable Layouts: Design wallboards to match your specific KPIs
Multi-Screen Support: Display on multiple monitors throughout your contact center
Historical Trends: Compare current performance against historical data
Alert Notifications: Visual and audio alerts for threshold breaches
Agent Gamification: Leaderboards and performance rankings to motivate teams

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Call Center After-Call Survey

Automated post-call survey system to capture customer feedback and measure satisfaction in real-time.

Empower CX leaders with instant customer sentiment, trend analysis, and closed-loop improvement actions.

IVR-Based Surveys: Automated voice surveys immediately after call completion
Customizable Questions: Create surveys tailored to your business needs
Multi-Language Support: Conduct surveys in multiple languages
Real-Time Analytics: Instant feedback on agent and service performance
NPS & CSAT Tracking: Measure Net Promoter Score and Customer Satisfaction
Automated Reporting: Daily, weekly, and monthly satisfaction reports

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Omnichannel Integration

Unified omnichannel platform connecting multiple communication channels for seamless customer engagement.

Deliver consistent customer journeys across WhatsApp, social media, SMS, and web chat with centralized routing and analytics.

Multi-Channel Support: WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, and more
Unified Agent Interface: Single interface for managing all channels
Chatbot Integration: AI-powered chatbots for automated responses
Outbound Campaigns: Launch targeted campaigns across multiple channels
Message Templates: Pre-approved templates for quick responses
Conversation History: Complete customer interaction history across all channels
Rich Media Support: Send and receive images, videos, documents, and location data

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Collaboration Infrastructure Monitoring

Comprehensive monitoring solution for Cisco collaboration infrastructure ensuring optimal performance and availability.

Give IT operations teams a single pane of glass for proactive health monitoring and rapid incident resolution.

Real-Time Monitoring: Continuous monitoring of CUCM, Unity, IM&P, and other Cisco services
Performance Metrics: Track CPU, memory, disk usage, and network performance
Service Health Checks: Monitor critical services and processes
Proactive Alerts: Email, SMS, and webhook notifications for issues
Historical Reporting: Trend analysis and capacity planning
SLA Compliance: Track and report on service level agreements

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Voice Gateways Monitoring

Specialized monitoring for Cisco voice gateways with detailed trunk and channel utilization tracking.

Maintain resilient voice services for branch offices and remote sites with intelligent gateway insights.

Trunk Monitoring: Real-time status of PRI, SIP, and analog trunks
Channel Utilization: Track active channels and capacity usage
Call Quality Metrics: Monitor jitter, latency, and packet loss
Gateway Health: CPU, memory, and interface status monitoring
Failover Detection: Instant alerts on gateway failures or degradation
Capacity Planning: Historical data for growth planning and optimization

Why Choose Nimas?

Maximize ROI

Extend the value of your existing Cisco infrastructure investment with powerful additional capabilities without replacing your current systems.

Reduce Complexity

Single integrated platform for all your collaboration enhancement needs, reducing vendor management and integration complexity.

Improve Efficiency

Automate routine tasks, gain actionable insights, and empower your teams with the tools they need to excel.

Ensure Compliance

Meet regulatory requirements with built-in compliance features, secure recording, and comprehensive audit trails.

Scale with Confidence

Enterprise-grade architecture that grows with your business, from small deployments to large multi-site organizations.

Expert Support

Backed by Cisco collaboration experts with deep technical knowledge and commitment to your success.

About Nimas

Nimas is a comprehensive software platform specifically engineered to enhance and extend Cisco collaboration infrastructure capabilities.

Our solution seamlessly integrates with Cisco Unified Communications Manager (CUCM), Cisco Contact Center Express (UCCX), Cisco Contact Center Enterprise (UCCE), and other Cisco collaboration platforms. We provide mission-critical services that complement your existing Cisco investment while adding powerful new capabilities.

With Nimas, organizations gain access to advanced features including intelligent call recording, sophisticated billing systems, real-time analytics, omnichannel customer engagement, and comprehensive infrastructure monitoring—all designed to maximize ROI and operational efficiency.

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Seamless Integration

Native integration with Cisco platforms

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Real-Time Analytics

Live dashboards and actionable insights

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Enterprise Security

Bank-grade encryption and compliance

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High Performance

Scalable architecture for any size

Get Started with Nimas

Ready to transform your Cisco collaboration infrastructure? Contact us today to learn more about Nimas and schedule a personalized demonstration.

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Email

[email protected]

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Phone

+961 3207132

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Location

Zghata, Lebanon